Privileged Remote Access Administration: Status

Information: View BeyondTrust Privileged Remote Access Software Details

Status > Information

Site Status

The main page of the BeyondTrust Privileged Remote Access /login interface gives an overview of your BeyondTrust Appliance statistics. When contacting BeyondTrust Technical Support for software updates or troubleshooting purposes, you may be asked to email a screenshot of this page.

Time Zone

An administrator can select the appropriate time zone from a dropdown, setting the correct date and time of the appliance for the selected region.

Total Jump Clients Allowed

View the total number of active and passive Jump Clients which are allowed on your system. This number is determined by your BeyondTrust Appliance hardware capacity.

Maximum Concurrent Users

View the maximum number of users who can be logged into the access console at the same time. This number is determined by your BeyondTrust Appliance hardware capacity.

Endpoint Licenses

View the number of endpoint licenses available on your BeyondTrust Appliance. Endpoints include Jump Clients, Remote Jump shortcuts, Local Jump shortcuts, RDP shortcuts, and Shell Jump shortcuts. If you need more endpoint licenses, contact BeyondTrust Sales.

Endpoints Configured

View the number of endpoints configured on your BeyondTrust Appliance. Endpoints include Jump Clients, Remote Jump shortcuts, Local Jump shortcuts, RDP shortcuts, VNC shortcuts, and Shell Jump shortcuts.

Download License Usage Report

Download a zip file containing detailed information (English only) on your BeyondTrust license usage. This file contains a list of all Jump Items (not counting uninstalled Jump Clients), daily counts for Jump Item operations and license usage, and a summary for the BeyondTrust Appliance and its endpoint license usage and churn.

Restart

You can restart the BeyondTrust software remotely. Restart your software only if instructed to do so by BeyondTrust Technical Support.

Client Software Is Built to Attempt

This is the hostname to which BeyondTrust client software connects. If the hostname attempted by the client software needs to change, notify BeyondTrust Technical Support of the needed changes so that Support can build a software update.

Connected Clients

View the number and type of BeyondTrust software clients that are connected to your BeyondTrust Appliance.

For more information about the BeyondTrust Appliance, please see Privileged Remote Access Appliance Overview.

ECM Clients

View the number of BeyondTrust Endpoint Credential Managers (ECM) that are connected to your BeyondTrust Appliance. Also, view information about the location and connection time for each ECM.

To ensure optimal up-time, administrators can install up to five ECMs on different Windows machines to communicate with the same site on the PRA Appliance. A list of the ECMs connected to the appliance site can be found at /login > Status > Information > ECM Clients.

When multiple ECMs are connected to a BeyondTrust site, the PRA Appliance routes requests to the ECM that has been connected to the appliance the longest.

For more information, please see Log Into Endpoints Using Credential Injection.