Custom Links: Add URL Shortcuts to the Access Console

Access Console

Custom Links

Custom Links

Create links to sites your users can access during sessions. Examples could be a link to a searchable knowledge base, giving users a chance to look for a solution to an issue on the endpoint system, or a customer relationship management (CRM) system.

Links created here become available through the Links button on the access console.

Add Custom Link, Edit, Delete

Add a new link, modify an existing link, or remove an existing link.

Add or Edit a Custom Link


Create a unique name to help identify this link.


Add the URL to which this custom link should direct. Click the link below the Body field to view the macros that can used to customize the text in your emails for your purposes.

For more information, please see Access Session Overview and Tools.