Manage BT Updater Enterprise Subscriptions

To access the Subscriptions page, follow the below steps:

  1. Log into the BT Updater Enterprise website.
  2. Select Subscriptions from the menu.

The following features are available on the Subscriptions page:

  • View your current and available subscriptions.
  • Lock your subscriptions to specific product versions.
  • Unlock your subscriptions.
  • Subscribe to new subscriptions.
  • View the status of downloads and installs.
  • Find out when BT Updater last checked for updates and when the next check will occur.
  • See if auto-update is enabled or disabled.
  • Manually check for updates now.

You are automatically subscribed to products that are installed on the same system where BT Updater is installed. BT Updater is licensed as part of your products.

You are automatically subscribed to the BT Updater subscription. By default, BT Updater checks for updates every 12 hours, and if a schedule isn't defined for downloads, updates can be pushed at any time.

The update process will close the application. If desired, you can disable automatic checking for updates on the Settings page and manually update at any time by clicking Update Now on the Subscriptions page.

To enable or disable automatic checking for updates, follow the below steps:

  1. Select Settings from the menu.
  2. In the Subscription Frequency section, click the toggle to enable or disable Automatically check for updates.
  3. If you are enabling automatic checking, set the desired Check Internal time and Interval settings.
  4. Click Apply Changes.

The subscriptions managed on the Subscriptions page only apply to the system where BT Updater Enterprise is installed. Each installation of BT Updater Enterprise has its own database.

For more information on managing subscriptions for clients connected to and receiving updates from BT Updater Enterprise, please see Manage BT Updater Enterprise Client Subscriptions.

Use the Current Subscriptions List

Subscriptions are versioned packages that can be delivered to systems connected through BT Updater. The Current Subscriptions list shows all subscriptions that you are currently subscribed to, the version that has been delivered, and the version that is available for download. You can also search for current subscriptions using keywords in the Search current subscriptions box.

The Delivered column shows the version that has been downloaded or installed. Applicable icons are displayed for the subscription to indicate whether the package has been downloaded successfully, installed successfully, or if the upload has failed.

The Available column shows the version that is available for download in the BT Updater cloud environment . An icon may be displayed to indicate that a newer version is available for download.

If an update fails, a red exclamation mark icon is displayed next to the subscription. You can retry the update as follows:

  1. Click the More Options icon (vertical ellipsis) for the subscription.
  2. In the Details window, click Retry where it indicates there was an error with the update.

The following table lists various icons found in the Current Subscriptions list.

An image of the Manual Install icon in the Current Subscriptions list. Manual Install: Indicates the product was installed or updated externally from BT Updater. The manually installed version is displayed.
An image of the Installed Successfully icon in the Current Subscriptions list. Installed Successfully: Indicates a subscription update has been successfully installed.
An image of the Update Failed icon in the Current Subscriptions list. Update Failed: Indicates a subscription update has failed installation. You can retry the update by clicking More Options (vertical ellipsis) for the subscription, and clicking Retry where it indicates there was an error with the update.
An image of the Downloaded Successfully icon in the Current Subscriptions list. Downloaded Successfully: Indicates an update has been downloaded successfully. Some subscription updates are download-only and must be manually installed externally from BT Updater. When the subscription is selected, instructions for installation are provided in the Details pane.
An image of the Newer Version Available icon in the Current Subscriptions list. Newer Version Available: Indicates a newer version is available for the subscription, but not currently installed. This will be updated at scheduled settings or manually installed by clicking Update Now.

You can also review the log files to assist with troubleshooting any update failures. The log files are located in C:\ProgramData\BeyondTrust\Updater\Logs.

Lock and Unlock a Subscription Version

You can lock your subscription at a particular version of the product so packages for the subscription are not downloaded. You might consider locking subscriptions for your production environment until you test the packages in your test environment. Locking a subscription also prevents the update from being downloaded. Once you have chosen a version to lock, that version will be installed according to scheduled settings or by clicking Update Now to install the downloaded version immediately.

 

Once a version has been locked for BeyondInsight and Password Safe subscriptions, you commit to install the update at scheduled settings. You are required to manually update to the same lock version on all instances of BT Updater Enterprise or it could result in a loss of service. Best practice is to click Update Now once an update has been downloaded and then manually update all instances of BeyondInsight and Password Safe immediately.

To lock a subscription version, follow the below steps:

  1. Under Current Subscriptions, click the More Options icon (vertical ellipsis) for the subscription, and then select Lock. This will lock the subscription to the current delivered version.
  2. To lock a different version, select the version from the dropdown list in the Details pane, and then click Lock.
  3. When you are ready to download and install new updates for the subscription, click the More Options icon (vertical ellipsis) for the subscription, and then select Unlock.

Unsubscribe from a Subscription

  1. In the Current Subscriptions list, click the More Options icon (vertical ellipsis) for the subscription.
  2. Select Unsubscribe from the menu.

View Release Notes

Release notes for the current subscriptions are downloaded and available on the Subscriptions page. To view release notes for a subscription, follow the below steps.

  1. In the Current Subscriptions list, click the More Options icon (vertical ellipsis) for the subscription.
  2. Select View release notes... from the menu.
  3. Select a version from the dropdown list to view the release notes for that version.

Subscribe to a Subscription

On the Subscriptions > Other Available Subscriptions list, click Subscribe. You can also search for an available subscription by using a keyword search in the Search available subscriptions box.