Customer Support and Professional Services

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Reduce security risk, improve ROI, and gain maximum business benefit from an integrated privileged access management and vulnerability management customer success program.

Customer PortalPartner Support

Contact BeyondTrust Support

BeyondTrust provides customer support in English, Spanish and Mandarin Chinese languages. Contact us at the telephone numbers below (or, open a support ticket in the Customer Portal).

Ensure a Clear Path to Privileged Access Management and Vulnerability Management Program Success

According to Gartner, privileged access management (PAM) and vulnerability management (VM) are the number one and number two programs respectively for security teams to tackle to reduce the maximum amount of cyber risk and drive the most organizational value.

However, for these PAM and VM investments to realize their full potential, IT leaders must ensure adequate investments in ongoing training, services, and support, while applying the right internal and external resources at every phase. The risks in getting it wrong? An incomplete program that ends up costing more in time and services to fix later than doing it right the first time.

The BeyondTrust Customer Success team works hand-in-hand with trusted partners to deliver a cohesive experience to privileged access management and vulnerability management customers. From providing operational product support, to delivering expert services and ongoing care, BeyondTrust Customer Success delivers a proven, adaptable framework to maximize program ROI and reduce risk. BeyondTrust Customer Success:

  • Provides customers a clear path to success from product selection and implementation to full deployment and optimization across their organizations.
  • Demonstrates how trusted system integrator partners, professional services, and product support programs work together to complement internal teams and deliver a unified customer care experience.
  • Delivers a framework adaptable to changing business needs.

Highlights

Deploy – Professional Services

BeyondTrust Professional Services partners with customers on understanding business requirements, installation, configuration, and knowledge transfer, and works with trusted system integrator partners to deliver your deployment to full completion and deliver on value add advisory services.

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Extend – Program Coordination

The Ongoing Implementation Manager (OIM) serves as a project coordinator and subject matter expert to help your technical team and trusted partner succeed in the timely implementation of your PAM and VM solutions.

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Support – Customer Portal

BeyondTrust Technical Support provides 24x7x365 telephone support and future releases and upgrades to all customers with a current support contract. The BeyondTrust Customer Portal is your central source for self-service support, case management, training, and interaction with support staff and fellow customers alike.

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Advise – Technical Account Management

BeyondTrust offers the Technical Account Manager (TAM) service to serve as a day-to-day advisor and central point of contact between sales, support, and professional services teams to help you meet BeyondTrust solution goals and ensure your success over the long-term.

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Educate - BeyondTrust University

BeyondTrust University (BTU) offers onsite, virtual, instructor-led, and self-paced course options to provide in-depth, hands-on details of product installation, configuration, operation, and troubleshooting. BTU helps keep your IT staff current with the tips, tricks, and technical details behind BeyondTrust solutions.

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Optimize – Health Checks

BeyondTrust offers Health Check & Expansion Readiness Packages designed to review environmental health and performance, offer recommendations, and maximize the value of your investment, highlighting business risks/gaps that should be addressed to meet current and future business demands.

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