Install the Smart Card Feature
- In /login, navigate to My Account > Virtual Smart Card.
- Download the representative installation package and the customer installation package for the appropriate versions of Windows.
- Install the representative virtual smart card driver.
- Distribute the representative driver installer to all representatives within your support center who require remote smart card functionality.
- The driver can be installed manually or via a software deployment tool.
- Once the driver is installed, it creates a service called BeyondTrust Representative Service.
- Install the customer virtual smart card driver. (If Jump To is used to access the remote system, the customer virtual smart card driver does NOT have to be pre-installed.)
- Distribute the customer driver installer to all remote computers to which you will need to pass smart card credentials.
- The driver can be installed manually or via a software deployment tool.
- Once the driver is installed, it creates a service called BeyondTrust Customer Service.