Remote Support Jump Client Guide: Unattended Access to Systems in Any Network

With BeyondTrust Jump Technology, a user can access and control remote, unattended computers in any network. Jump Technology is integral to the BeyondTrust software offerings. Because BeyondTrust Remote Support is licensed per active representative and not per remote system, Jump Technology is a cost-effective way to reach every device in your enterprise.

A Jump Client is an installable application that enables a user to access a remote computer, regardless of its location. The remote computer does not need to reside on a known network. Jump Clients are persistently connected to the B Series Appliance, thus helping you reach systems on remote networks anywhere in the world. By pre-installing Jump Clients on remote systems, a user can establish sessions with unattended Windows, Mac, and Linux computers.

BeyondTrust Jump Clients are not limited by license count; instead, they are limited by hardware as described below.

B Series Appliance Comparison
B200 B300 B400 RS Virtual Appliance Cloud

Up to 1,000 Active Jump Clients

Up to 10,000 Active Jump Clients

Up to 25,000 Active Jump Clients

Depends on allocated resources. See the RS Virtual Appliance Sizing Guidelines.

Up to 150 Active Jump Clients per license

Up to 50,000 Passive Jump Clients

Up to 50,000 Passive Jump Clients

Up to 50,000 Passive Jump Clients

Passive Jump Clients not supported

If more Jump Clients are needed, contact BeyondTrust Technical Support.