Get Unattended Access to Systems with Remote Support Jump Client

With BeyondTrust Jump Technology, authorized users can securely access and control remote computers, attended and unattended, as well as switches and other network devices in any network. Jump Technology is integral to the BeyondTrust software offerings. All sessions are logged for reporting and auditing. Because BeyondTrust Remote Support is licensed per active representative and not per remote system, Jump Technology is a cost-effective way to reach every device in your enterprise.

A Jump Client is an installable application that enables a user to access a remote computer, regardless of its location. The remote computer does not need to reside on a known network. Jump Clients are persistently connected to the B Series Appliance, thus helping you reach systems on remote networks anywhere in the world. By preinstalling Jump Clients on remote systems, a user can establish sessions with unattended Windows, Mac, Linux, and Raspberry Pi computers.

System administrators can push the Jump Client installer to a large number of systems. The Windows, Mac, Linux, or Raspberry Pi executable, or the Windows MSI, can be used with your systems management tool of choice. You can override some installation parameters and include a valid custom install directory path where you want the Jump Client to install.

Some of the information in this guide is applicable to Jump Items. For more information about the differences between Jump Clients and Jump Items, and the use of other Jump technology terms, please refer to the Jump Technology Overview.

Although BeyondTrust Jump Clients are not limited by system, they are limited by hardware, as described below:

B Series Appliance Comparison
B200 B300 B400 Cloud

Up to 1,000 Active Jump Clients

Up to 10,000 Active Jump Clients

Up to 25,000 Active Jump Clients

Up to 150 Active Jump Clients per license

If more Jump Clients are needed, contact BeyondTrust Technical Support.

For RS Virtual Appliance, please see SRA Virtual Appliance Installation.