Support Issue Fields
These fields apply to the support_issue_added, support_issue_changed, and support_issue_removed events.
| Field | Value | Explanation |
|---|---|---|
|
code_name |
string |
The code name of this issue. |
|
id |
string |
The unique identifier of this issue. |
|
issue_desc |
string |
The description of the issue as displayed to the customer on the front-end survey. |
|
priority |
string |
The priority of this issue. |
|
shareable |
1 or 0 |
1: Representatives are allowed to request help for this support issue. |
|
team:id |
string |
The unique identifier of the team to which this issue is assigned. |
|
team:name |
string |
The name of the team to which this issue is assigned. |
