ServiceNow Remote Support ITSM Auto-Create Feature

The ServiceNow Remote Support Auto-Create Feature allows you to provide automatic creation of records in ServiceNow as an optional feature of the ServiceNow Enterprise Integration.

This feature is part of the ServiceNow Remote Support ITSM application. By default, the auto-create functionality is turned off and is not available to the integration users. There is no additional cost to use the feature. To enable this feature, refer to the following pages of this guide:

  1. Configure BeyondTrust Remote Support for Auto-Create
  2. Configure ServiceNow for Auto-Create
  3. Test BeyondTrust and ServiceNow Auto-Create.