Transfer the Remote Support-ServiceNow Basic Integration Update Sets

The steps below are typically used after the integration has been imported and configured in a test/development instance of ServiceNow and is being transferred to a production instance. However, they are also applicable to transferring the integration between any ServiceNow instances.

Transfer Update Set

  1. Follow the steps in the ServiceNow documentation to transfer the Remote Support - ServiceNow Integration update set(s) into the destination instance of ServiceNow.

    This is typically done by retrieving the update sets from the destination instance or by exporting the update sets from the original instance as XML files. For more details, please see Transferring Update Sets in the ServiceNow product documentation.

  2. Follow the same steps to transfer the Remote Support - ServiceNow Integration Configuration update set.