Integrate ServiceNow ITSM Basic with BeyondTrust Remote Support

Service desks and customer support organizations using ServiceNow can integrate with BeyondTrust Remote Support to improve service levels, centralize support processes, and strengthen compliance. Features of the BeyondTrust Remote Support and ServiceNow integration are summarized below. Full details, how to obtain and install the integration, and implementation instructions are covered in this guide.

  • Outbound Support Sessions: Technicians can launch Remote Support sessions from within ServiceNow incidents using the Generate Session Key button.
  • Session Updates: Remote Support session chat transcripts are written back to ServiceNow and are associated with the incidents from which they were started.

The ServiceNow ITSM Basic Integration is available for free. For more information on obtaining the integration, please see Configure ServiceNow for Basic Integration with BeyondTrust Remote Support.