ServiceNow Basic Integration with BeyondTrust Remote Support

Service desks and customer support organizations using ServiceNow can integrate with BeyondTrust Remote Support to improve service levels, centralize support processes, and strengthen compliance. Features of the BeyondTrust Remote Support and ServiceNow integration are summarized below.

  • Outbound Support Sessions: Technicians can launch Remote Support sessions from within ServiceNow Incidents using the Generate Session Key button.
  • Session Updates: Remote Supportsession chat transcripts are written back to ServiceNow and are associated with the Incidents from which they were started.