All of the steps in this section take place in the BeyondTrust /login administrative interface. Access your Remote Support interface by going to the hostname of your Secure Remote Access Appliance followed by /login (e.g., https://support.example.com/login).
The Remote Support Integration requires the Remote Support XML API to be enabled. This feature is used from within the integrating software to communicate with the Remote Support APIs.
Go to /login > Management > API Configuration and verify that Enable XML API is checked.
The ServiceNow API account is used from within ServiceNow to make Remote Support Command API calls to Remote Support.