Test BeyondTrust and ServiceNow Auto-Create

You can test the record creation with a URL similar to https://support.example.com/api/start_session?issue_menu=1&customer.name=Bob&customer.company= BobCoInc&customer.details=Credentials&codeName=issue_4&session.custom.customer_username=b.smith&c2cjs=1

If using the outbound event approach, then after the representative joins the session, a new record appears when you refresh the record list in ServiceNow. Additionally, the ServiceNow Task Id is populated in the representative console after a few seconds with the sys_id of the newly created record.

If using the custom link approach, then after the representative clicks the Create Record custom link, a new record appears when you refresh the record list in ServiceNow. Additionally, the ServiceNow Task Id is populated in the representative console after a few seconds with the sys_id of the newly created record.