BeyondTrust Remote Support Integration with Salesforce

 

You must purchase this integration separately from both your BeyondTrust software and your Salesforce solution. For more information, contact BeyondTrust sales.

Service desks and customer support organizations using Salesforce.com can integrate with BeyondTrust to improve service levels, centralize support processes, and strengthen compliance. This document describes the installation and configuration of the BeyondTrust Remote Support integration with Salesforce.

The Salesforce integration with BeyondTrust Remote Support provides the following functionality:

  • Outbound Support Sessions - Technicians can launch BeyondTrust sessions from within Salesforce cases using the Generate Session Key button.
  • Session Updates - BeyondTrust session data is written back to Salesforce tickets. The integration includes chat transcripts, system information, session notes, customer and representative surveys, session recordings, and more details about each BeyondTrust session.