BeyondTrust Remote Support Integration with Password Safe


The Endpoint Credential Manager (ECM) service integration with Password Safe enables automatic password injection to authorized systems through an encrypted BeyondTrust connection and removes the need to share and expose credentials to privileged accounts. In addition to the automatic rotation and retrieval of managed local accounts, Password Safe can also retrieve linked accounts, giving domain admins and other privileged users access to those credentials on the targeted system.

The integration enables:

  • One-click password injection and session spawning
  • Credentials to never be exposed to authorized users of BeyondTrust
  • Access to systems on or off the network with no preconfigured VPN or other routing in place
  • Passwords to be securely stored in Password Safe

The BeyondTrust ECM service enables communication between Password Safe and Remote Support. The ECM service is pre-installed with Password Safe, and configuring Secure Remote Access in Password Safe configures the API user, group, and registration. Once a Secure Remote Access connection is configured within Password Safe, users see a list of administrator-defined credentials for the endpoints they are authorized to access. A set of these credentials can be selected when challenged with a login screen during a remote session, and the user is automatically logged in, having never seen the username/password combination.

Password Safe handles all elements of securing and managing the passwords, so policies that require password rotation after use are inherently supported. Remote Support handles creating and managing the access to the endpoint, as well as recording and controlling the level of access granted to the user. This includes what the user can see and do on that endpoint.

In the case where you need to deploy the ECM plugin separately, as opposed to using the ECM service that is bundled with Password Safe, the ECM is deployed to a hardened Windows Server inside the firewall, typically in the same network as the Password Safe instance.

If you are not using the bundled ECM plugin, Contact Support for assistance integrating BeyondTrust Remote Support and Password Safe.

For more information on installing and using the ECM plugin, please see Configure the Endpoint Credential Manager Plugin for Integration with Remote Support.


The following software is required:

  • Password Safe Cloud or On-premises 21.2 or later release
  • Remote Support
  • TCP Port 443 must be open for communication between the Password Safe API and the Remote Support API

For integrations with Password Safe Cloud, a resource broker can be installed on the same server as the Jumpoint. For large scale deployments, these services may need dedicated systems.