Prerequisites for the BeyondTrust Remote Support Integration with Microsoft Dynamics CRM


You must purchase this integration separately from both your BeyondTrust software and your Microsoft Dynamics CRM solution. For more information, contact BeyondTrust sales.

To complete this integration, please make sure that you have the necessary software installed and configured as indicated in this guide, accounting for any network considerations.

Applicable Versions

  • BeyondTrust Remote Support: 14.x and newer
  • Microsoft Dynamics CRM: 2016

Network Considerations

The following network communication channels must be open for the integration to work properly.

Outbound From Inbound To TCP Port # Purpose
BeyondTrust Middleware Engine Server Microsoft Dynamics CRM 443 API calls from the BeyondTrust Middleware Engine server.
BeyondTrust Middleware Engine Server Secure Remote Access Appliance 443 API calls from the BeyondTrust Middleware Engine server.
Secure Remote Access Appliance BeyondTrust Middleware Engine Server

8180 (default)

443 (optional)

The BeyondTrust Middleware Engine server receives outbound events from the appliance. However, if polling is used instead of outbound events, then this port does not have to be open.

Prerequisite Installation and Configuration

The Microsoft Dynamics CRM integration is a BeyondTrust Middleware Engine plugin. To install the BeyondTrust Middleware Engine, follow the instructions in the BeyondTrust Middleware Engine Configuration document. The BeyondTrust Middleware Engine Configuration document is also useful to understand how to work with the middleware engine.