BeyondTrust Remote Support Integration with Microsoft Dynamics 365

 

You must purchase this integration separately for both your Remote Support software and your Microsoft Dynamics 365 solution. For more information, contact BeyondTrust sales.

Service desks and customer support organizations using Microsoft Dynamics 365 can integrate with BeyondTrust to improve service levels, centralize support processes, and strengthen compliance. This document describes the installation and configuration of the BeyondTrust Remote Support integration with Microsoft Dynamics 365.

The Microsoft Dynamics 365 integration with BeyondTrust Remote Support provides the following functionality:

  • A BeyondTrust session key can be generated from within a Microsoft Dynamics 365 case.
  • When the BeyondTrust session ends, session data can be pushed into the case and viewed from within the case.

The integration consists of two main parts:

  • Middleware which receives event notifications from the BeyondTrust Appliance B Series and pushes data into Microsoft Dynamics 365
  • Two Microsoft Dynamics 365 solutions which provide customization to the Microsoft Dynamics 365 user interface