You must purchase this integration separately from both your Remote Support software and your CA Service Desk solution. For more information, contact BeyondTrust sales.
Service desks and customer support organizations using CA Service Desk can integrate with BeyondTrust to improve service levels, centralize support processes, and strengthen compliance. This document describes the installation and configuration of the BeyondTrust Remote Support integration with CA Service Desk.
The integration between CA Service Desk and BeyondTrust Remote Support enables you to initiate a request for a support session from within your support portal as an analyst or employee, providing secure remote support capabilities for your end user community. Additionally, all aspects of the remote support session can be captured directly within your CA Service Desk support ticket, offering information to the analyst and end user in order to properly diagnose, troubleshoot, and resolve user issues.