BeyondTrust Integration with Autotask

 

You must purchase this integration separately from both your BeyondTrust software and your Autotask solution. For more information, contact BeyondTrust sales.

Service desks and customer support organizations using Autotask can integrate with BeyondTrust to improve service levels, centralize support processes, and strengthen compliance. This document describes the installation and configuration of the BeyondTrust Remote Support integration with Autotask.

The Autotask integration with BeyondTrust Remote Support provides the following functionality:

  • A BeyondTrust support session can be initiated from within Autotask.
  • At the end of a session, the incident can be updated with session information, including a chat transcript, system information, session notes, and customer and representative surveys.