Download reports with PresentationSessionRecording

The PresentationSessionRecording query returns the requested presentation recording. Depending on your browser, this query will either immediately begin download or prompt you to open or save the file.

The reporting API is an authenticated API. For instructions on using authenticated APIs using OAuth, see Authenticate to the Remote Support API. The API account must have the permission Allow Access to Presentation Session Reports and Recordings.

Parameter for PresentationSessionRecording

lsid=[string]

The session ID for which you wish to download the video recording of the presentation session.

Query example for PresentationSessionRecording

PresentationSessionRecording: Session c69a8e10bea9428f816cfababe9815fe

https://support.example.com/api/reporting?generate_report=PresentationSessionRecording&lsid=c69a8e10bea9428f816cfababe9815fe

As of 16.1, PresentationRecording has been deprecated in favor of PresentationSessionRecording. PresentationRecording is still available for backward compatibility.