Secure Remote Access Appliance Disaster Recovery
Two key concerns of any strategic hardware deployment are availability and up-time. In the event of a disaster, recovery time can be decreased if the necessary steps have already been taken to prepare for such an event. Please follow the best practices outlined in this guide to prepare for any issues that might arise with the Secure Remote Access Appliance and to minimize downtime.
BeyondTrust Support is responsible for supporting BeyondTrust products worldwide and is available to help resolve any incidents experienced while using BeyondTrust products. It is important to understand the role of BeyondTrust Support in a disaster recovery situation. Incidents should be reported to BeyondTrust Support via chat, phone, or incident form on the beyondtrust.com/docs/index.htm#support site. Some of these options require a login, which is given to existing customers upon purchasing BeyondTrust. Anyone can email BeyondTrust Support, even without purchasing BeyondTrust, using any of the following three email addresses:
- General email: email@example.com
- EMEA region: firstname.lastname@example.org
- APAC region: email@example.com
BeyondTrust offers support in English during our normal business hours from 2:00 AM to 7:00 PM CST/CDT, Monday - Friday. The site beyondtrust.com/docs/index.htm#support is available 24 hours a day to provide assistance.
BeyondTrust observes the following holidays (USA):
|New Year's Day||
|Martin Luther King Day||Third Monday in January|
|President's Day||Third Monday in February|
|Memorial Day||Last Monday in May|
|Independence Day||July 4th|
|Labor Day||First Monday in September|
|Columbus Day||Second Monday in October|
|Veterans Day||November 11th|
|Thanksgiving Day||Fourth Thursday in November|
|Day after Thanksgiving||Fourth Friday in November|
|Christmas Eve||December 24th|
|Christmas Day||December 25th|
If the holiday falls during a weekend, the nearest weekday is observed instead.