Secure Remote Access Appliance Disaster Recovery

Two key concerns of any strategic hardware deployment are availability and up-time. In the event of a disaster, recovery time can be decreased if the necessary steps have already been taken to prepare for such an event. Please follow the best practices outlined in this guide to prepare for any issues that might arise with the Secure Remote Access Appliance and to minimize downtime.

BeyondTrust Support

BeyondTrust Support is responsible for supporting BeyondTrust products worldwide and is available to help resolve any incidents experienced while using BeyondTrust products. It is important to understand the role of BeyondTrust Support in a disaster recovery situation. Incidents should be reported to BeyondTrust Support via chat, phone, or incident form on the beyondtrust.com/docs/index.htm#support site. Some of these options require a login, which is given to existing customers upon purchasing BeyondTrust. Anyone can email BeyondTrust Support, even without purchasing BeyondTrust, using any of the following three email addresses:

BeyondTrust offers support in English during our normal business hours from 2:00 AM to 7:00 PM CST/CDT, Monday - Friday. The site beyondtrust.com/docs/index.htm#support is available 24 hours a day to provide assistance.

BeyondTrust observes the following holidays (USA):

Holiday Date
New Year's Day

January 1st

Martin Luther King Day Third Monday in January
President's Day Third Monday in February
Good Friday Varies
Memorial Day Last Monday in May
Independence Day July 4th
Labor Day First Monday in September
Columbus Day Second Monday in October
Veterans Day November 11th
Thanksgiving Day Fourth Thursday in November
Day after Thanksgiving Fourth Friday in November
Christmas Eve December 24th
Christmas Day December 25th

If the holiday falls during a weekend, the nearest weekday is observed instead.