Access the Command Shell on the Remote System through the Web Rep Console

Remote command shell enables a privileged representative to open a virtual command line interface to the remote computer. The user can then type locally but have the commands executed on the remote computer. You can work from multiple shells.

Your administrator can also enable remote shell recording so that a video of each shell can be later viewed from the session report. If shell recording is enabled, a transcript of the command shell will also be available.

To access the command shell while in an support session, click on Command Shell at the top of the screen.

After Command Shell is clicked, the command options and prompt appear.

Command Shell Tools

		Start or stop command prompt access.
		Open a new shell to run multiple instances of command prompt. Shells are tabulated at the top of the screen.