Chat with the Customer During a Session in the iOS Representative Console

Throughout the support session, you can chat with your remote customer. You do not need to have screen sharing permissions before beginning a chat session. If you have uploaded your photo or any avatar image, it displays on the customer's chat window once the chat begins.

If you receive a message while chat is closed, the chat icon will display the number of messages waiting. On an iPad, the icon will also flash. Tap the chat button to open or close the chat area.