Launch the Web Rep Console

The web rep console enables you to use a web-based representative console to securely support customers and access remote systems by connecting to them remotely through the B Series Appliance. To begin using the web rep console to support customers, follow the steps outlined below.

Representatives using a Chrome OS device to support customers can use only the web rep console.

Launch the Web Rep Console Using /console

Web Rep Console

  1. In the address bar of your browser, enter your BeyondTrust site host name followed by /console (support.example.com/console, for example).
  2. Enter the username and password associated with your BeyondTrust user account.
  3. Click Login to start your web-based representative console session.

 

Launch the Web Rep Console Using /login

Screenshot of the My Account page in /login where you can launch the web rep console.

  1. In the address bar of your browser, enter your BeyondTrust site host name followed by /login (support.example.com/login, for example).
  2. Enter the username and password associated with your BeyondTrust user account.
  3. Click Login.
  4. Once you have logged into the /login administrative interface, click My Account .
  5. Click the Launch Web Rep Console button.
  6. The web rep console opens in a new tab, and you can begin supporting remote systems.

 

Launch the Web Rep Console from the User Dropdown Menu

Launch Web Rep from Dropdown Menu

You can also launch the web rep console from the User dropdown menu located on the upper-right corner of the UI. This menu is accessible from any tab location in the administrative site.

 

If you have more than one language enabled on your site, you can change the language used in the web rep console by clicking on the Languages link in the User dropdown menu and selecting the language you want. This language is applied to both the /login site and the web rep console.

Web Rep Console Preferences

Web Rep User Menu

Click the User Menu icon to access the Preferences menu.

 

Web Rep Color Scheme

Select your preferred color scheme. You can switch between Light and Dark modes, or System, which uses whichever mode is selected for your system.

Select any of the automatic options you would like to use:

  • Automatically collapse the Session Queues panel when a session is selected.
  • Automatically collapse the Jump Groups panel when a Jump Item is selected.
  • Automatically open the chat sidebar in new sessions.
  • Automatically lock the chat sidebar in new sessions
  • Automatically collapse the Volumes panel when a file is selected in the File Transfer view.

 

Log in Directly to the Web Rep Console Using SAML

It is possible to configure an application or tile in a SAML identity provider (IdP), (like the tiles used to log into Okta and similar applications) that takes you directly to the web rep console rather than to /login.

To configure this, you must:

  • Set up application in the IdP as you would for /login
  • Change the RelayState parameter to the word console (lowercase, no /, etc.)

There are two parts to the SAML configuration: the IdP and service provider (SP). In this instance you are the SP, and the SAML service is the IdP (OneLogin, Okta, and similar). Currently, you can export metadata from the SAML security provider on /login (in the Service Provider section), which you can then import into the IdP to help configure the SAML side. If, as part of this configuration, you set the RelayState parameter to console, then any login initiated from the IdP (for example, clicking the tile in Okta) sends you to the web rep console rather than to /login.