Use Local RDP for Access to Windows and Linux Systems

Use BeyondTrust to start a Local Remote Desktop Protocol (RDP) session with remote Windows and Linux systems. Unlike a typical BeyondTrust RDP session, Local RDP sessions are not proxied through a Jumpoint, which means that users can Jump only to systems within their local network. To use Local RDP through BeyondTrust, you must have the user account permission Allowed Jump Methods: Local RDP via the local network.


Local RDP

  1. To start a Local RDP session from the representative console, open the Remote Desktop Protocol dialog from either the Support menu or RDP button.
  2. Choose Local Network for your Jumpoint option.
  3. Enter the hostname or IP address of the computer you wish to support.
  4. Provide the username to sign in as.
  5. Select a domain.
  6. Select the quality at which to view the remote screen. This cannot be changed during the RDP session.Select the color optimization mode to view the remote screen. If you are going to be primarily sharing video, select Video Optimized; otherwise select between Black and White (uses less bandwidth), Few Colors, More Colors, or Full Color (uses more bandwidth). Both Video Optimized and Full Color modes allow you to view the actual desktop wallpaper.
  7. To start a console session rather than a new session, check the Console Session box. If the server's certificate cannot be verified, you receive a certificate warning. Checking Ignore Untrusted Certificate allows you to connect to the remote system without seeing this message.
  8. To import an RDP file, click the Import button. This pre-populates some of the fields required for the remote desktop protocol connection.
  9. To begin the remote desktop (RDP) session, click Jump.


Local RDP Credentials

  1. You are prompted to enter the password for the username you specified earlier.


RDP session running in the representative console

  1. Your remote desktop protocol (RDP) session begins.


Multi-Monitor Support

An option allows you to open a Remote Support connection expanded across all the monitors on the client computer regardless of the client monitor configuration. With this feature, you can fully utilize all the monitors connected to the client computer, therefore being able to adjust screen sizing and scaling during an RDP session across multiple monitors.

If you are using full screen view while using this feature, the remote system is displayed across all of your monitors.