Use Jump Shortcuts to Access Unattended Computers from the iOS Representative Console

Jump Item Locations Jump items list

To access an individual computer without end-user assistance, install a Jump Shortcut for that system within the representative console or from the Jumpoint page of the /login administrative interface. The following Jump Shortcuts are supported by the mobile representative console:

  • Remote Jump
  • RDP
  • VNC
  • Shell Jump

Jump Shortcuts are grouped according to who can access them — only the user who created them or members of a particular Jump Group.

  1. To locate a Jump Shortcut, tap on the Jump Items at the bottom of the screen.
  2. Select a location and touch the Refresh button.
  3. Once you have found the system you wish to access, select the entry to view details.
  4. Tap the Jump button to begin a session.