Close the Session in the iOS Representative Console

End or Hold Session - iPhone

To exit a session on an iPhone, tap the Actions button, and then tap the End or Hold Session button at the bottom of the menu.

If you are the session owner, End Session closes the session page in your representative console and removes any additional representatives who may be sharing the session. It also uninstalls the customer client from the remote system.

If you choose Hold Session, your session page closes, but the session returns to your personal queue. If any additional representatives are sharing the session, they remain in session.

If you are not the session owner, tapping Leave Session removes you from the session. The session continues to be supported by the session owner.