Accept an Access Request to Offer Elevation Help

Based on predefined access sponsor groups, a representative with restricted permissions can request a more highly privileged representative to perform certain actions on their behalf, such as elevating a customer client to administrative rights or entering credentials for a remote system.

If a representative is a sponsor in one or more access sponsor groups, they will see an Access Requests tab in the representative console.

When a representative makes a request, all sponsors in the selected access sponsor group will see a new request in the Access Requests tab of the representative console.

 

When a sponsor accepts the request, they are prompted to join the session, reject the request and enter a reason for the rejection, or return the request to the queue.