Add a Support Button to the Remote Computer from the Android Representative Console

While in a session, you can deploy a Support Button to the remote computer, providing a quick method for your customer to request support.

Android Action Menu

To begin, tap the menu. Tap Deploy Support Button.

 

 

Deploy BeyondTrust Button

This opens a menu from which you can edit the Support Button's details.

 

To edit the name, tap the Name entry and modify the text.

BeyondTrust Button Expiration Date

To set how long this Support Button should last, touch the Expiration date. The customer can use this button to start sessions only as long as specified. This time does NOT affect how long the installer remains active or how long a session can last.

 

BeyondTrust Button Profile

Touch the Profile entry to open a list of Support Button profiles from which you can select.

 

BeyondTrust Button Queue

Next, touch the Queue entry to select the queue to which this Support Button should link. Once the Support Button is deployed, your customer can use it to directly enter the queue specified here.

 

BeyondTrust Button Deployed Message

After you have set the details for this Support Button, touch OK. This creates a Support Button on the remote user's system. Your customer can now use the Support Button to quickly request support.

 

You also may delete the Support Button from the remote system. Touch the Remove Support Button icon. When prompted to confirm that you want to uninstall the Support Button, touch Yes.