BeyondTrust Appliance Overview

BeyondTrust was the first to introduce an appliance-based approach to remote support. Our patented deployment model - the BeyondTrust Appliance - is a highly secure option for deploying remote support.

The BeyondTrust Appliance, whether physical or virtual, resides at your facility or data center, under your security measures. This deployment model offers more control over security, giving you a safe way to integrate remote support with identity management and making it easy to export reporting data and videos for a complete audit trail.

Anatomy of the BeyondTrust Appliance

BeyondTrust B300 Remote Support Appliance

The BeyondTrust Appliance uses two administrative web interfaces to isolate hardware administration from user management, /appliance and /login.

Appliance Administration

Web Interface /appliance
Used for:

  • Installing and configuring hardware
  • Upgrading BeyondTrust software

The BeyondTrust Appliance Administration Guide


User Administration

Web Interface /login
Used for:

  • Managing users and workflows
  • Reporting on support activity
  • Creating and using integrations

The BeyondTrust Administrative Guide

Using this Guide

For security reasons, BeyondTrust has separated administration of the appliance from user administration.

Accordingly, this guide focuses exclusively on administration of the BeyondTrust Appliance. Information on user administration (the /login web interface) can be found in the BeyondTrust Admin Interface.