Secure Remote Access Appliance Overview
BeyondTrust was the first to introduce an appliance-based approach to remote support. Our patented deployment model - the Secure Remote Access Appliance - is a highly secure option for deploying remote support.
The Secure Remote Access Appliance, whether physical or virtual, resides at your facility or data center, under your security measures. This deployment model offers more control over security, giving you a safe way to integrate remote support with identity management and making it easy to export reporting data and videos for a complete audit trail.
Anatomy of the Secure Remote Access Appliance
The Secure Remote Access Appliance uses two administrative web interfaces to isolate hardware administration from user management, /appliance and /login.
Web Interface /appliance
- Installing and configuring hardware
- Upgrading BeyondTrust software
The Secure Remote Access Appliance Administration Guide
Web Interface /login
- Managing users and workflows
- Reporting on support activity
- Creating and using integrations
The BeyondTrust Administrative Guide
Using this Guide
For security reasons, BeyondTrust has separated administration of the appliance from user administration.
Accordingly, this guide focuses exclusively on administration of the Secure Remote Access Appliance. Information on user administration (the /login web interface) can be found in the BeyondTrust Admin Interface.