Information: View BeyondTrust Remote Support Software Details

Status > Information

Site Status

The main page of the BeyondTrust Remote Support /login interface gives an overview of your Secure Remote Access Appliance statistics. When contacting BeyondTrust Technical Support for software updates or troubleshooting purposes, you may be asked to email a screenshot of this page.

Time Zone

An administrator can select the appropriate time zone from a dropdown, setting the correct date and time of the appliance for the selected region.

Total Jump Clients Allowed

Review the total number of active and passive Jump Clients which are allowed on your system. If you need more Jump Clients, contact BeyondTrust Technical Support.

Support Licenses

View the number of licenses available on your Secure Remote Access Appliance. If you need more licenses, contact BeyondTrust Sales.


You can restart the BeyondTrust software remotely. Restart your software only if instructed to do so by BeyondTrust Technical Support.

Client Software Is Built to Attempt

This is the hostname to which BeyondTrust client software connects. If the hostname attempted by the client software needs to change, notify BeyondTrust Technical Support of the needed changes so that Support can build a software update.

Connected Clients

View the number and type of BeyondTrust software clients that connected to your Secure Remote Access Appliance.

ECM Clients

View the number of BeyondTrust Endpoint Credential Managers (ECM) that are connected to your Secure Remote Access Appliance. Also, view information about the location and connection time for each ECM.

To ensure optimal up-time, administrators can install up to five ECMs on different Windows machines to communicate with the same site on the Secure Remote Access Appliance. A list of the ECMs connected to the appliance site can be found at /login > Status > Information > ECM Clients.

When multiple ECMs are connected to a BeyondTrust site, the Secure Remote Access Appliance routes requests to the ECM that has been connected to the appliance the longest.