ServiceNow CSM Integration 1.0.1 Release Notes

August 10, 2021

Key Features:

  • A technician-initiated Remote Support session can be launched directly from a ServiceNow case.
  • Provides convenient technician access to the associated case record directly from BeyondTrust.
  • Automatic updates of ServiceNow cases with basic details and chat dialogue from each BeyondTrust Remote Support session.
  • Automatic case creation with the option for technician-initiated case association or creation.


This release is certified with the following Remote Support versions:

  • 21.2.x
  • 21.1.x
  • 20.1.x
  • 19.2.x