Remote Support Enterprise Integration for ServiceNow Version 2.2.7 Release Notes

March 23, 2023

Key Features:

  • Improved handling of cached authentication tokens.
  • Added Customer Hostname as an available field for Auto-Create field mapping.


  • Published to the ServiceNow Store.
  • Certified for GA.
  • Certified against ServiceNow Rome, San Diego, Tokyo, and Utah releases.
  • Has passed technical and marketing reviews as part of the ServiceNow certification process.
  • Supports upgrades from any prior release.
  • Requires Remote Support v17.x or later.