Remote Support Enterprise Integration for ServiceNow Version 2.2.3 Release Notes
November 16, 2021
- Added the ability to view human-readable ticket ID in the External Key of an associated session.
- In auto-create use cases, added support for populating customer email from email field used on SAML-enabled public portals.
- Published to the ServiceNow Store.
- Certified against ServiceNow Paris, Quebec, and Rome releases.
- Requires Remote Support v17.x or later.