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Remote Support Enterprise Integration for ServiceNow Version 2.2.3 Release Notes

November 16, 2021

Key Features:

Added the ability to view human-readable ticket ID in the External Key of an associated session.
In auto-create use cases, added support for populating customer email from email field used on SAML-enabled public portals.

Notes:

Published to the ServiceNow Store.
Certified against ServiceNow Paris, Quebec, and Rome releases.
Requires Remote Support v17.x or later.

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