Remote Support Enterprise Integration for ServiceNow Version 2.2.3 Release Notes

November 16, 2021

Key Features:

  • Added the ability to view human-readable ticket ID in the External Key of an associated session.
  • In auto-create use cases, added support for populating customer email from email field used on SAML-enabled public portals.


  • Published to the ServiceNow Store.
  • Certified against ServiceNow Paris, Quebec, and Rome releases.
  • Requires Remote Support v17.x or later.