Privileged Remote Access Integration for ServiceNow 23.1.4 Release Notes
May 23, 2023
Requirements:
This BeyondTrust PRA Integration for ServiceNow 23.1.4 has been certified for production release.
Requires Privileged Remote Access v18.x or later.
New Features and Enhancements:
Expanded support for additional ticket types (any task type).
Workflow approval no longer requires choosing a single ticket type.
Three new roles added to allow more granular control of app configuration, Jump To usage, and the ability to view PRA Session records in ServiceNow.
The older user role has been deprecated, but it remains functional for now.
Sessions initiated from Jump To UI macros and via workflow approval now have the associated ticket number populated in the session's external key.
Notes:
This version of the Privileged Remote Access ServiceNow integration has passed technical and marketing reviews as part of the ServiceNow certification process.
This integration supports upgrades from any prior release.