BeyondTrust PRA Integration with ServiceNow
You must purchase this integration separately from your BeyondTrust Privileged Remote Access solution. For more information, contact BeyondTrust sales.
Organizations using ServiceNow can integrate with BeyondTrust PRA to provide secure privileged access to critical assets from within ServiceNow, satisfy internal and external compliance requirements with comprehensive audit trails, and integrate with change management processes.
- Outbound Access Sessions: Technicians can launch BeyondTrust access sessions from within ServiceNow Incidents using BeyondTrust Jump Technology.
- Session Updates: BeyondTrust access session data is written back to ServiceNow Incidents, Change Requests, and Configuration items. This includes file transfers, system information, session notes, and session recordings.
- Change Management Endpoint Approval: BeyondTrust PRA can be configured to request approval from ServiceNow before a device is accessed via the BeyondTrust PRA access console.
ServiceNow Application Scope
As of version Fuji, ServiceNow supports integrations that are developed in a global scope and integrations that are developed in an application scope. This documentation covers an integration that was developed in our BeyondTrust PRA application scope.
For this integration, administrators are prompted when configuring items that live in the global scope. For example, when configuring the Form Layout of an Incident, the user is prompted with an option to Edit this Section in Global. The recommendation for this integration is to edit the section in the global scope, which allows the user to edit the form or record without having to switch out of our BeyondTrust application scope.