Updates

Check for Update Availability and Install Software

The tab header in /appliance which is highlighting the Updates option.

The appliance periodically checks for critical updates and emails the admin contact person when updates are available.

Updates :: Check

BeyondTrust schedules and pushes updates to your cloud site for you and also notifies you of the latest builds as they become available in case you wish to install the update yourself. Whenever you receive notification that new update packages have been built for your appliance, clicking the Check for Updates button locates the packages and makes them available for you to install.

If multiple software packages have been built for your appliance, each one is listed separately in the list of available updates. Your new software is automatically downloaded and installed when you click the appropriate Install This Update button.

Updates :: Check

If no update packages or patches are available for your Secure Remote Access Appliance, a message stating "No updates available" is displayed. If an update is available but an error occurred when distributing the update to your appliance, an additional message is displayed, such as, "An error occurred building your update. Please visit www.beyondtrust.com/support for more information."

Updates :: Manual Installation

 

Please be prepared to install software updates directly after download. Once an update has been downloaded, it no longer appears in your list of available updates. Should you need to re-download a software update, contact BeyondTrust Technical Support.

When the BeyondTrust End User License Agreement (EULA) screen appears, fill out the required contact information and click the Agree-Begin Download button to accept the EULA and continue the installation.

Note that if you chose to decline the EULA, an error message displays and you are not able to update your BeyondTrust software.

If you have any issues updating after accepting the EULA, please contact BeyondTrust Technical Support at www.beyondtrust.com/support.

During the installation process, the Updates page displays a progress bar to notify you of the overall update progress. Updates made here automatically update all sites and licenses on your Secure Remote Access Appliance.

Install Updates

If you are installing a software update, logged-in users temporarily lose connection to any access sessions and the access console; therefore, schedule software updates for non-peak hours. However, if your update package contains only additional licenses, you can install the update without interrupting user connections.

Find current information about the latest BeyondTrust updates at www.beyondtrust.com/support/changelog.