Check for Update Availability and Install Software
The appliance periodically checks for critical updates and emails the admin contact person when updates are available.
If multiple software packages have been built for your appliance, each one is listed separately in the list of available updates. Your new software is automatically downloaded and installed when you click the appropriate Install This Update button.
If no update packages or patches are available for your Secure Remote Access Appliance, a message stating "No updates available" is displayed. If an update is available but an error occurred when distributing the update to your appliance, an additional message is displayed, such as, "An error occurred building your update. Please visit www.beyondtrust.com/support for more information."
Please be prepared to install software updates directly after download. Once an update has been downloaded, it no longer appears in your list of available updates. Should you need to re-download a software update, contact BeyondTrust Technical Support.
When the BeyondTrust End User License Agreement (EULA) screen appears, fill out the required contact information and click the Agree-Begin Download button to accept the EULA and continue the installation.
Note that if you chose to decline the EULA, an error message displays and you are not able to update your BeyondTrust software.
If you have any issues updating after accepting the EULA, please contact BeyondTrust Technical Support at www.beyondtrust.com/support.
During the installation process, the Updates page displays a progress bar to notify you of the overall update progress. Updates made here automatically update all sites and licenses on your Secure Remote Access Appliance.
If you are installing a software update, logged-in users temporarily lose connection to any access sessions and the access console; therefore, schedule software updates for non-peak hours. However, if your update package contains only additional licenses, you can install the update without interrupting user connections.
Find current information about the latest BeyondTrust updates at www.beyondtrust.com/support/changelog.