Use the Privileged Web Console to Transfer Files to and from Remote Systems

During a session, privileged users can transfer, delete, or rename files both to and from the remote system or device. You do not need to have full control of the remote system or device to transfer files.

Depending upon the permissions your administrator has set for your account, you may be only allowed to upload files to the remote system or to download files to your local computer. File system access may also be restricted to certain paths on the remote or local system, thereby restricting uploads and downloads to specific directories. Transfer files by using the upload and download buttons. Review transfer and deletion progress by clicking the plus sign at the bottom of the screen. Download, rename, or delete files by clicking on the More Options icon.

To start transferring files to a system, click on the File Transfer tab at the top of the screen.

Select a place to start browsing from the Volumes column. The breadcrumbs at the top show your current location. Double click on a folder to open it.

File Transfer Tools

	Stop access to the remote device's file system.
	Go up a directory in the selected file system.
	Refresh your view of the selected file system.
	Show hidden files.
	Create a new directory.
	Upload a file to a directory / share files with the RDP clipboard.
	Download selected files from a directory.
	Toggle modifier keys.
	Send clipboard text to remote system.
	Retrieve clipboard text from remote system / retrieve clipboard text or files from remote system (RDP).
	Delete selected files from a directory.
	Download, rename, or delete a directory or file. When deleting a file or folder, it is permanently deleted. It is not sent to the recycle bin.

RDP File Transfer

Download Files

You can transfer files during RDP sessions by using Ctr+C to copy to the Clipboard, pick right-click > Copy from a context menu, or click a copy button in the Explorer toolbar. These files are copied to the endpoint's clipboard.

Copying files or directories on the remote endpoint triggers a file download in your browser. The selected file downloads into the folder you have specified in your machine. Depending on your browser settings, you may be asked to specify a download location.

Upload Files

Uploading files in the privileged web access console is a two step process:

1. Tell the browser which files you want to share with the remote clipboard.
2. Perform a Paste on the remote endpoint.

There are two ways to tell the browser which files to share:

1. Click a toolbar button that shows a standard system file picker, similar to uploading files in the file transfer tab.
2. Drag & drop files into the screen sharing view.

After you select one of these methods, a toast message at the bottom of the page reminds you to paste on the remote endpoint.

Once you paste on the endpoint, Windows shows the progress of the transfer in a dialog on the endpoint and provide a cancel button.

If you select more than one file using the file picker or drag and drop before pasting the previous file selection on the endpoint, the first file selected is overwritten.

Settings

In order for the file transfer to work as described, you need to ensure that the following settings are as follows:

• Clipboard Synchronization Mode is set to Automatic (see /login > Management > Security > Access Console)
• The user's Clipboard Synchronization Direction is set to Allowed in Both Directions (see /login > Users & Security > Users > Session Permissions > Clipboard Synchronization Direction).