Android Customer Client 2.2.20+ Release Notes
May 2, 2024
As a workaround for our customers that must have the file transfer feature, we have the Android Customer Client 2.2.20+ app, a separate app which is managed by BeyondTrust Support.
For more information on the file transfer feature, see File Transfer To and From the Android Device.
Requirements:
- Android 7.0 or later.
- BeyondTrust Remote Support 21.1.3 or later.
For more information, see Supported Platforms.
New Features and Enhancements:
- Now supports Android TV devices.
- Android TV devices running Android 13+ is required for Full Control Screen Sharing.
- Android TV devices running Android 12 or less support View Only Screen Sharing.
- Icons have been updated.
Issues Resolved:
- Customer’s screen goes black if the Representative presses the Undo button while Live Feed mode is active and using Annotations.
- Items in the Issues drop-down list not sorted correctly.
- Unattended sessions show a prompt on Android 14 devices even if the Accessibility Prompt has already been approved.
Notes:
- Certified for GA.
- Android Customer Client 2.2.20+ is available from BeyondTrust Technical Support.