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, –pm EDT with Duane Simms, Senior Product Manager
In this on-demand webinar, you will get a full look at our latest Remote Support innovations and enhancements. These exciting new features empower the IT Service Desk to work more efficiently, solve incidents faster, and increase end-user satisfaction, all while maintaining the highest standards of security.
Learn how to leverage and adopt NEW features like:
Microsoft Teams v2: Remote Support 22.1 introduced Microsoft Teams integration points. 22.2 deepens this integration even further with 1:1 screen sharing from a Teams chat, multi-portal support, custom greetings, and instance customization.
Web Console External Invite: Representative-to-representative collaboration is ingrained in today’s service desk environments. Remote Support 22.2 makes this even easier by adding this powerful functionality to the web console (previously only available in the desktop rep console).
Vault Enhancements: In this release, customers also benefit from new functionalities added to the built-in Vault, such as the ability to search discovery results and the ability to discover additional fields and have that data populate the discovery report.