Tech Talk Tuesday: Service Desk Efficiency – Improve Productivity and Reduce Security Risk

Calvin Gurka, Sr Solutions Engineer

I have over eighteen years of experience in Information Technology. During this time I have held diversified roles in Presales, Customer Success Management, Post Sales Consulting, Training and System Administration.

As a trusted advisor I have always been service-oriented with both my internal organization and with clients. While working with federal agencies, SLED and commercial clients my objective is to assist customers with solving business issues with technology, people and processes. Bringing value to the customers and helping them produce measurable goals and succeeding is what drives me. As a technical evangelist, I have developed strong presentation skills while speaking at briefings, customer events, conferences, and students. I have a natural talent for developing and strengthening customer relationships, that has remained constant through all of my career roles.