Tech Talk Tuesday: Secure Privilege Credential Usage for your Service Desk with Remote Support

Service desk technicians are often required to use administrative credentials with elevated privileges to resolve support issues. Although compromised privileged account credentials are a common target for hackers, credential management best practices are often secondary to the need to resolve issues quickly. With the pressure to provide support as quickly and efficiently as possible, many service desk teams share and store credentials in a less secure manner for convenience.

BeyondTrust Vault for Remote Support mitigates that risk in your service desk by enabling secure credential management without sacrificing convenience and business productivity. BeyondTrust Vault fits seamlessly with service desk workflow because it is integrated directly with the Remote Support solution. Technicians do not have to learn to use another tool or even exit BeyondTrust to retrieve passwords.

During the first 15 minutes BeyondTrust’s Sr Solutions Engineer, Tom Muldowney will demonstrate how Vault can discover privilege accounts and how a service desk technicians can utilize credentials from the Vault in a support session.

• Security - Remote Support Vault is a secure privilege credential store for passwords that masks the password from user view, injections the password directly into a session and automatically rotate the password after use.
• Efficiency - With just one click in the Remote Support representative console, users can select the correct credential from the dropdown and log directly into a remote system.
• Compliance – All usage activity of Vault credentials is logged and tracked in Vault reports for audit and compliance activity. This is in additional to Remote Support session logs and recordings.

The last 15 minutes will be saved for live attendee Q&A.

Meet the Presenters

Tom Muldowney, Solutions Engineer

Customer-focused Solution Architect driving innovation in the service provider, information technology and telecommunication industries. Exceptional at building relationships with clients to design creative solutions that overcome challenges and achieve business goals. An architect with proven skills in requirements analysis, strategic planning, cross-functional team collaboration and service transition who works with clients to achieve a positive result.