2022 Go Beyond Customer + Partner Conference in Miami on May 23-26 Learn More

  • Partners
  • Support
  • Careers
  • English
    • Deutsch
    • français
    • español
    • 한국어
    • português
BeyondTrust
  • Products

    Privileged Password Management

    Discover, manage, audit, and monitor privileged accounts and credentials.

    • Password Safe
    • DevOps Secrets Safe
    • Privileged Access Discovery Application

    Endpoint Privilege Management

    Enforce least privilege across Windows, Mac, Linux, and Unix endpoints.

    • Windows and Mac
    • Unix and Linux
    • Active Directory Bridge

    Secure Remote Access

    Centrally manage remote access for service desks, vendors, and operators.

    • Remote Support
    • Privileged Remote Access
    • Privileged Access Discovery Application

    Cloud Security Management

    Automate the management of identities and assets across your multicloud footprint.

    • Cloud Privilege Broker

    BeyondInsight

    Experience the industry’s most innovative, comprehensive platform for privileged access management.

  • Solutions

    Use Cases

    • Cloud Security
    • Compliance
    • Cyber Insurance
    • Digital Transformation
    • Endpoint Security
    • Operational Technology
    • Ransomware
    • Service Desk Efficiency
    • Zero Trust

    Industry Applications

    • Financial Services
    • Government Agencies
    • Healthcare
    • Law Enforcement
    • Manufacturing
    • Schools & Universities

    Solutions

    The BeyondTrust Privileged Access Management portfolio is an integrated solution that provides visibility and control over all privileged accounts and users.

  • Resources

    Learn

    • Blog
    • Customer Stories
    • Competitor Comparisons
    • Datasheets
    • Demos
    • Glossary
    • Podcast
    • Whitepapers

    Attend

    • Events
    • Go Beyond
    • Training
    • Webinars

    Support

    • Changelog
    • Professional Services
    • Technical Documentation

    Universal Privilege Management

    Our innovative Universal Privilege Management approach secures every user, asset, and session across your entire enterprise.

  • Company
    • About
    • Leadership
    • Core Values
    • Partners
    • Careers
  • Watch Demo
  • Contact Sales

Post-Pandemic IT Support: The Need to Up IT Service Desk Efficiency

with Stephen Mann, ​IT Service Management Expert and Principal Analyst and Content Director at ITSM.tools

The global pandemic has changed many aspects of traditional IT support – from the operational impact of increased remote working, through the need for cost efficiencies, to the higher expectations of employees. To respond effectively, there are many improvement aspects that IT service desks need to consider across the triumvirate of “better, faster, cheaper.”

Importantly though, the required service desk focus on efficiency improvement should start with better, not cheaper, recognizing the business impact of IT-support cost-efficiencies that adversely affect business operations and outcomes.

Please join this BeyondTrust webinar, with Stephen Mann of ITSM.tools, which will:

  • Explain the impact of remote working and accelerated digital transformation strategies in employee terms
  • Detail the many roles of technology in increasing IT-support efficiency
  • Offer practical guidance on ways in which IT service desks can move from the traditional mandate of “doing more with less” to be “better, faster, and cheaper.”

Meet the Presenters

Photograph of Stephen Mann

Stephen Mann, ​IT Service Management Expert and Principal Analyst and Content Director at ITSM.tools

Principal and Content Director at the ITSM-focused industry analyst firm ITSM.tools. Also an independent IT and IT service management marketing content creator, and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals.

Previously held positions in IT research and analysis (at IT industry analyst firms Ovum and Forrester and the UK Post Office), IT service management consultancy, enterprise IT service desk and IT service management, IT asset management, innovation and creativity facilitation, project management, finance consultancy, internal audit, and product marketing for a SaaS IT service management technology vendor.

Photograph of Trevor Combs

Trevor Combs, Senior Solutions Engineer

Trevor A. Combs is a proven expert when it comes to Secure Remote Support tools and the processes around them. He is currently a Senior Solutions Engineer at BeyondTrust. Prior to that he spent most of his career in IT Process and Program Management for various global companies in the IT Support, Finance, Construction and Vendor Outsourcing industries with over 20 years in the Support and Security space. In his free time he enjoys teaching seminars and classes to seniors on how to enrich their lives with technology and keep their data and personal information safe.

Watch our Webinar

I agree to receive product related communications from BeyondTrust as detailed in the Privacy Policy, and I may manage my preferences or withdraw my consent at any time.

Keep up with BeyondTrust

I agree to receive product related communications from BeyondTrust as detailed in the Privacy Policy, and I may manage my preferences or withdraw my consent at any time.

Customer Support
Contact Sales

Products

  • Endpoint Privilege Management
  • Password Management
  • Privileged Remote Access
  • DevOps Secrets Safe
  • Remote Support
  • Cloud Privilege Broker

Resources

  • Blog
  • Case Studies
  • Competitor Comparisons
  • Datasheets
  • Glossary
  • Podcast
  • Videos
  • Webcasts
  • Whitepapers

About

  • Company
  • Careers
  • Contact
  • Events
  • Leadership Team
  • Partner Program
  • Press
BeyondTrust Logo
  • Facebook
  • Twitter
  • LinkedIn
  • Privacy
  • Security
  • Manage Cookies
  • WEEE Compliance

Copyright © 1999 — 2022 BeyondTrust Corporation. All rights reserved. Other trademarks identified on this page are owned by their respective owners. BeyondTrust Corporation is not a chartered bank or trust company, or depository institution. It is not authorized to accept deposits or trust accounts and is not licensed or regulated by any state or federal banking authority.