EMEIA | What’s New! Remote Support 22.3 Release Webinar

BeyondTrust Remote Support empowers IT/Service Desk teams to access and resolve issues on any remote device, on any platform, with a single solution quickly and securely. Organizations of all sizes can boost service desk productivity, efficiency, and security by consolidating and standardizing help desk support with BeyondTrust Remote Support.

Join us as the BeyondTrust Product Management team will take you through the new features and enhancements in Remote Support 22.3. This new release can allow a customer to begin an elevated session automatically and securely. This feature will actively improve the support experience for the customer and increase the ability of the representative to solve the customer’s issue quickly. Come learn about these and more new and exciting improvements to BeyondTrust’s best in class Remote Support solution.

Learn how to leverage and adopt NEW features like:

• Search Functionality in /login - Users can now search for specific sections and settings throughout the administrative interface. This new functionality allows easier discovery and access to various information and configuration that would have previously been more difficult to find. This functionality is available everywhere in the /login interface.
• System Elevation for Existing Agents - On-demand sessions started through the public portal can now leverage an existing elevated Jump Client, avoiding the need for downloading a support client and providing credentials or approval to elevate the client.
• Jump Client Upgrade Flexibility - Administrators can now control when their Jump Clients upgrade after upgrading their site to a newer version. Administrators can also test the upgrades of a few endpoints before rolling out the new version to the rest of their environment.

And more!

Q & A with our Senior Product Manager, Duane Simms

Meet the Presenters

Duane Simms, Senior Product Manager