Customer Tips & Tricks: ServiceNow User Requests for Privilege Management for Windows

The Privilege Management Console and ServiceNow integration streamlines elevation and authorization requests with automatic incident creation and advanced approval options for the service desk associate. The integration is easy to implement and configure, making the user experience for challenge response authentication option simplified. Watch BeyondTrust’s University Education Manager, James Ungerer to learn how to reduce cyber risks and increase productivity enterprise-wide with BeyondTrust and ServiceNow together. James will cover how to:

• Setup of the Integration – Go through the specific steps to implement, configure and test the integration.
• Enhance Privilege Management Policy – use the BeyondTrust web-based policy editor to streamline and simplify privileged access requests.
• Approval Workflow – Examine the end user and service desk user workflows and demonstrate the advanced approval options within ServiceNow

Meet the Presenters

James Ungerer, Director, Training Operations

James is a BeyondTrust's Director of Training Operations with years of experience teaching and guiding customers on the Privilege Management for Windows and MC solutions and over 10 years of technical instruction.