, –am with Perry Chu, Senior Security Engineer – APJ at BeyondTrust
Technicians can launch a remote support session from an open ticket in ServiceNow, and session details, such as chat transcripts and notes, are appended to the ticket when the remote support session ends.
Perry Chu is Senior System Engineer at BeyondTrust. He is a highly skilled IT security professional with more than 20 years of experience. He joined BeyondTrust in 2019, and covered presales engagement and partner enablement across Asia Pacific, especially north Asia regional. Prior to BeyondTrust, he was a solution architect for Asia at One Identity, separated from Dell Software, focusing on IAM solution, and service engagement. He began his career as a solution developer for Quest Canada. He earned a Bachelor of Science degree in Computing and Information Science from Queen’s University at Kingston, Canada.