You will learn how to use your existing BeyondTrust Remote Support software to enable Chat support. Join BeyondTrust University Vice President, Sandra Hanna, for insight into the Chat Best Practices within Remote Support.
Attendees will learn:
- Why do you want to enable chat
- Which chat Initiation options to use, including Microsoft Teams
- What Representative Console chat tools are available
- How to measure chat (KPIs) key performance indicators
Meet the Presenters
Sandra Hanna, Vice President, Education Services
Innovative strategic leader with a proven track record for delivering products and services to fit the customer’s requirements. Energetic and passionate about working across the organization to release the “right” products and services to the market. Strong analytical skills with complementary creative skills.