This version of Bomgar has been certified for physical Bomgar Appliances (B200, B300 & B400), virtual Bomgar Appliances (Azure, VMWare & Hyper-V), and cloud deployment models.
This release requires Base software 5.3.0.
New Features and Enhancements
Bomgar Vault Add-on: Bomgar Vault is an on-appliance credential store that enables your technicians to access privileged credentials. Eliminate the need for technicians to memorize or manually track passwords, increasing productivity and security – a password that is not known can’t be shared. You can manually enter privileged credentials. Or, try the built-in discovery tool and automatically find Active Directory and local credentials. Bomgar Vault can be purchased as a per license add-on. Start a free 30-day trial in /login to experience the benefits of Vault in your environment. More information on Bomgar Vault can be found at https://www.bomgar.com/remote-support/features/vault.
Click-to-Chat Enhancements: In addition to consolidating the configuration settings, the name prompt, which appears to users at the start of click-to-chat sessions, is now customizable. You can customize the prompt to ask for an email address or employee ID to start support sessions. This is a more helpful data point that allows you to get the right information you need for your organization.
Command Shell Improvements: Support technicians who use command shell are no longer limited to viewing just the last 50 lines of console history. They can now scroll back through thousands of lines of history and have access to a more extensive history of their command shell session.
Customizable Issue Submission Fields: Define which fields are shown when using issue submissions to start a support session. Only capture the necessary information relevant for your support organization.
Direct Web Rep Console Login: Directly access the web rep console from a new /console URL. By providing a simplified URL to access the web rep console, technicians can start supporting users faster. Administrators can now apply more granular network restrictions to web rep console users.
Faster Jump Client Reconnect: When active Jump Clients lose their connection, built-in logic ensures a staged reconnect back to the appliance. Improvements to the Jump Client reconnect logic have significantly reduced the amount of time needed for large-scale deployments to reconnect to the appliance.
Idle Timeout Warning for /login: Improved idle timeout warnings in the /login interface prevent administrators from being logged out before changes are complete. A new idle timeout dialog gives you 90 seconds to acknowledge that you are still working.
Improved License History Report: Gain better insight into your Bomgar Remote Support license usage. Administrators can view license usage history by hour, day, or month, providing visibility into your peak support hours.
Public Portal Scheduling Options: Configure times for your public portal to be “open for business” and indicate when users can start a support session. Administrators can define schedules for all public portals. Users who visit the portal during “off” times will be provided information on support availability.
Rep Console UI Enhancements: Several UI enhancements have been added to the rep console to improve the day-to-day working experience for support technicians. The Session Alert icon on the Home and Session tabs has been updated. The Generate Session Key dialog displays a much larger Session Key number, making it easier to see and quickly share with end users. New Copy icons has also been added to allow one-click copying.
Added Native Mac Privacy Screen with full screen support.
Added Jump Client name override to the Jump Client mass installer.
Bomgar EULA is now presented to Cloud customers after new product installs and updates.
Increased the canned Script Resource Limits.
Added support for SameSite cookie attribute in /login.
Added animations to Bubble Chat.
ClickOnce now supports .NET 4.5.
Windows Jump Client MSI installers can now be downloaded before updating the site.
Session key user interface has been refreshed.
Resolved an issue with viewing some session recordings while in an Atlas environment.
Resolved an issue with session recordings not displaying for unauthenticated users in an Atlas environment.
Resolved an issue with Session Reports containing keystrokes from Command Shell even though Session Forensics and Command Shell Recordings were disabled.
Resolved an issue with Session Recordings not displaying after upgrading more than two major releases.
API version has been increased to 1.18.0.
Improve error messaging when the Search API is used with the web rep console.
Resolved an issue with allowing submission of External Keys longer than 1024 characters.
Resolved an issue with public portal error messages not using custom templates.
Resolved an issue with starting pseudonymization jobs in Internet Explorer 11.
Resolved an issue with the Custom Login Agreement not syncing during failover.
The password reset email address field is now now case sensitive.
Resolved an issue with being able to exceed the Group Policy Name character limit.
Removed the “Expand All” link on the Group Policy Page when there are no Group Policies defined
Improved the UI and logics for Network Restrictions, making it easier to configure network-based security.
Custom Fields has been moved to its own tab, Configuration > Custom Fields.
Updated the verbiage of the Jump Client reconnection setting.
Resolved an issue with upgrading to a site where the default language is not set to English to a version of Bomgar that does not contain languages.
Resolved an issue in which sorting on some pages caused any added users to disappear before the page was saved.
Resolved an issue in which some of the sections in the Group Policy Edit page were not expanding or collapsing properly.
Resolved an issue with backup and restore completion messages not displaying in a timely manner and redirecting the user to the login page.
Resolved an issue with user comments not displaying correctly on the /login > Users page.
Resolved an issue with the rep console not starting when real-time translations were enabled.
Resolved an issue with editing large numbers of Bomgar Buttons (15K) causing the rep console to hang.
Resolved an issue with the rep console displaying an elevation warning message when pinning a Jump Client to a Samsung device.
Resolved an issue with Passive Jump Client icons in the rep console not showing as inactive even though the Passive Jump Client had not been checked in for a long time.
Resolved an issue with the wrong text displaying when inviting an external user.
Added the Jump Client version to the exported Jump Client list from the rep console.
Resolved an issue with the customer client not deleting its directory if a canned script was initiated while screen sharing.
Resolved an issue in which the Customer Agreement was displaying incorrectly.
Resolved an issue with the mouse pointer during Show My Screen sessions.
Resolved and issue with the mouse not displaying sometimes when using the web rep console in Internet Explorer 11.
Resolved an issue with timestamps displaying in UTC time in Click-to-Chat sessions.
Resolved an issue with Lock/Login Screen detection on Macs.
Resolved an issue in which number keys were not working as expected through screen sharing on MacOS 10.13.
Resolved an issue in which the mouse could not be used to make the Dock appear when it was set to autohide and on-screen touch bar was being used.
Resolved an issue with some keys not working properly on Mac when performing a Reverse Connect.
Resolved an issue with RDP keyboard layout selection.
Resolved an issue with incorrect Swiss RDP keyboard mappings.
Resolved an issue in which credential injection did not work properly on Windows Server 2008.
Resolved an issue in which credential injection did not work properly when a logon screen was active.
Supports upgrades from 17.1.2 RS+. If on a version prior to this, multiple upgrades will be required.
This release is certified with the following Bomgar mobile versions: