This version of Bomgar has been certified for physical Bomgar Appliances (B200, B300 & B400) and virtual as well as cloud deployment models.
This release requires Base software 4.3.0 or later before installing Bomgar 15.2.1.
New Features and Enhancements:
Windows 10 is now a supported desktop operating system.
Mac OS X 10.11 El Capitan is now a supported desktop operating system.
NOTE: Bomgar 15.1.4 or higher must be installed prior to upgrading to Mac OS X El Capitan.
Apple iOS 9 is now a supported mobile operating system.
Introducing Bomgar inSight, a new way for mobile customers to share a live video stream with a remote support representative. In addition, the representative can freeze on a frame of the customer's video stream and draw annotations.
Linux Jump Clients can now be installed in service mode.
The LDAP object cache for security providers can now be enabled and disabled.
The company name used in the API is now visible on the Status page of the /login interface.
Session event information is now available in the archive API.
Resolved an issue with the output of the generate_report=SupportTeam API command sometimes displaying blank public and private display names.
Resolved an issue with text not wrapping properly on the Bomgar Button selection window.
Resolved an issue with Microsoft Office tool bars on the remote computer not refreshing after disconnecting from a session.
Resolved an issue where the service mode Jump Client installation window went into "Not Responding" mode after the user denied a UAC prompt for elevation.
Resolved an issue with failover not syncing properly when scheduled for Sunday at midnight.
Resolved an issue with Passive Jump Clients not always updating their statuses correctly.
Resolved an issue with the system info sometimes showing dots instead of the service name in the Services listing on some Linux distributions.
Resolved an issue with .plist files sometimes being left behind in the /Library/LaunchAgents directory.
Resolved an issue with the status message not appearing when a representative stops viewing a tethered iOS device.
Resolved an issue with slow shutdown and reboots on Macs with a Service Mode Jump Client installed.
Resolved an issue with WIN+X and WIN+R key combinations not working when supporting Windows 8+.
Resolved an issue with applications hidden by application sharing becoming visible while the Windows 10 Start menu was visible.
Resolved an issue with Shell Jump disabling state when too many shell instances were opened at the same time.
In RDP sessions, added physical injection support for the number pad keys, allowing the representative to use the number pad in an RDP session.
Set a maximum length of 1024 characters for external keys, with an error message shown if that length is exceeded.
Resolved an issue where uninstalling the representative console left some files on systems running Windows 8+.
Resolved an issue with customer exit survey drop-down menus appearing as multi-select lists.
Resolved an issue with some survey reports not appearing if a value was left blank in a survey.
Resolved an issue with the license usage report sometimes listing the wrong month.
Resolved an issue where logging data could not be saved past 90 days.
Resolved an issue with user white lists added to nodes of clustered RADIUS providers not showing after an upgrade.
Resolved an issue with challenge prompts causing RADIUS provider tests on the Edit page to fail.
When an LDAP object Unique ID attribute is missing, an error message now shows.
The default values for new LDAP and Kerberos providers have been updated based on the most common use cases.
When a network change causes a connection agent to disconnect, the connection agent status message on the Security Providers page of the /login interface shows "Connection Agent is not connected."
Resolved an issue with the Shell Jump executable not upgrading if a Shell Jump session was in progress when the site upgrade was started.
Resolved an issue with unexpected logouts occurring when navigating to the Public Portals > Presentation page.
Resolved an issue with the Post Session Download Recordings link resulting in an internal server error.
Resolved an issue with the Jump tab being visible in /login when it should not have been accessible.
Resolved an issue with the Virtual Smart Card driver not installing properly on Windows Server 2012.
Resolved various textual issues.
When a Windows executable is run from a network share, permission issues may display a blacked-out dialog box, preventing the client from viewing the application.
When Jumping to a Service Mode Jump Client on a Windows 10 system, the Jump Client may disconnect.
The API version has been increased to 1.13.1.
The Virtual Smart Card driver version has been increased to 18.104.22.168.
Supports upgrades from 14.3.2+. If on a version prior to this, multiple upgrades will be required.
Requires Integration Client 1.4.1+.
Bomgar 15.2.1 release is certified with the following Bomgar Mobile versions:
Android Customer Client (version 2.2.7+)
Android Presentation Client (version 2.2.1+)
Android Rep Console (version 2.2.5+)
iOS Customer Client (version 2.2.3+)
iOS Presentation Client (version 2.2.2+)
iOS Rep Console (version 2.2.6+)
NOTE: The above mobile apps require trusted CA-signed certificates on the appliance.