Remote Support 14.3.1

Requirements

• This version of Bomgar has been certified for physical and virtual Bomgar appliances (B200, B300 & B400) with full language support.
• Physical and virtual appliances require Base software 4.1.0 or later before installing Bomgar 14.3.1.

New Features

• Now supporting several new OS, hardware and browser releases such as:
  • Mac OS X 10.10 Yosemite
  • Safari 8
  • Fedora 20
  • RHEL 7
  • Ubuntu 14.04.1 LTS
  • Windows Surface Pro 3

Other Enhancements

• Connection Agent passwords are now required to be complex and follow the length settings under Management->Security.

Issues Resolved

API

• Resolved an issue when using the local Push and Start API command the external key did not display in the Rep Console.

Atlas

• Resolved an issue with Node selection not saving correctly when a period “.” is used in the name.

Customer Client

• Resolved an issue when sending multiple prompts from the Rep, the customer response for one prompt could interfere with other open prompts.

Failover

• Resolved an issue where Failover data syncs would unintentionally re-sync data that was intentionally deleted due to disk space cleanup.

Group Policies

• Resolved an issue with “Use the same” session policy checkbox not applying the “Allow override” state.

Mac

• Resolved an issue with the “spinner” being displayed longer than expected for ad-hoc Customer Client sessions on Macs.
• Resolved an issue with View All Displays not completely showing all monitors in the session.
• Resolved an issue with occasionally receiving a black screen when first starting Screen Sharing on Macs.
• Resolved an issue where old Mac Customer Client installs would not be removed completely during an upgrade.
• Resolved an issue where elevated Jump Clients and Customer Clients would not always uninstall correctly on Macs.
• No longer disabling Apple’s Press and Hold alternative dialogue popup functionality.

Rep Console

• Resolved an issue when using the Privacy Screen on some remote Windows systems causing undesired results.
• Resolved an issue with Scaled View during Screen Sharing sometimes causing pixel shifting to the right and back to the left.

Security Providers

• Resolved an issue with multi-leg Kerberos/SPNEGO authentication.
• Increased the maximum RADIUS timeout value to 3 minutes.

Session Permission Policies

• Resolved an issue with Session Policies not always loading correctly and sometimes showing incorrect values.
• Resolved an issue with the Session Policy Simulator returning unexpected results for Rep Invites.

Misc

• Resolved an issue with an error message being displayed after clicking the Cancel button when changing your password.

Known Issues

• None

Notes:

• Integration Client (1.3.9) is compatible with 12.1.1+ and greater versions of our product.
• Bomgar 14.3.1 utilizes API version 1.12.0.
• Discontinued support of the Windows Mobile platform.
• Bomgar 14.3.1 release works with the following Bomgar Mobile versions:
  • Samsung Customer Client & Android Customer Client (version 2.2.3+)
  • iOS™ Rep Console (version 2.2.4+)
  • Android Rep Console (version 2.2.4+)
• NOTE: The above mobile apps require trusted CA-signed certificates on the appliance.