[Updated 12/16/2013] This maintenance release version of Bomgar has been certified for physical Bomgar appliances (B200, B300 & B400) and the virtual appliance.
Physical Appliance requires Base software 3.3.4 or later before installing Bomgar 13.1.3.
[Updated 12/16/2013] Virtual Appliance requires Base software 3.3.7 or later before installing Bomgar 13.1.3.
New Features and Enhancements
Language support has been added to the 13.1 series
(NEW) Chinese (Traditional)
Spanish (Latin America)
Support for Mac OS X 10.9 Mavericks has been added.
Support for Windows 8.1 and Windows Server 2012 R2 has been added
A new “Always” option has been added to the prompting rules for Jump Clients.
Passive Jump Clients now check-in when an IP address change is detected.
Customer interaction is disabled if the representative gets disconnected.
Resolved an issue where some reports might not show up after an upgrade or a backup was restored.
Resolved an issue with table formatting in session reports when long external keys were used.
Resolved an issue with mouse movements not being displayed in session recordings.
Resolved an issue where some users were not able to view their own Presentation recordings.
Resolved an issue with the session type labels not showing up in the Reporting API.
Resolved an issue with starting chat sessions in Chrome with blocked popups.
Resolved an issue with some duplicate prefixes showing.
Resolved an issue with start_pinned_client_session command not returning an error when the user doesn’t have permission to enumerate pinned clients.
Resolved an issue with start_session.js Click-to-Chat API not launching the screen correctly.
Resolved an issue with Rep Names and Conference Member Names not always displaying the correct entity.
Resolved an issue with the wrong error message being displayed in the scripted Jump window when no results were found.
Resolved an issue with starting sessions with Session Keys even though the setting in /login was set to API Only.
Resolved an issue with the link to the Samsung Android Customer Client not appearing on the Support Portal.
Resolved an issue causing “UNKNOWN” to be logged for a couple of syslog entries.
Resolved an issue with slowness in restoring a backup file that occurred when the backup included a Security Provider but the restoration location did not.
Resolved an issue with Kerberos authentication for the Rep Console not working properly when behind a Forefront/ISA server.
Resolved an issue where occasionally the second LDAP server in a cluster would not be tried if the first LDAP server was not available.
Resolved an issue with using spaces in Active Directory causing Kerberos lookups to fail.
Resolved an issue with authenticating to an Active Directory account using a username that contains a single quote.
Resolved an issue with the “Allowed to give presentations” Group Policy option not saving if the “Allowed to provide remote support” option was set to “not allowed”.
Resolved an issue with the Rep Console not displaying an error when using Kerberos with no Group Policy defined.
Resolved an issue with repeated email alerts being sent when a shared IP is removed.
Resolved an issue where a data-sync could possibly get hung in Atlas environments.
Resolved an issue with the Show My Screen button being greyed out after the Representative returns to a session in which they were disconnected.
Resolved an issue with Windows 8 Toast notifications sometimes causing Rep Console to behave unpredictably.
Resolved an issue with the Request Automatic Credentials option sometimes not being available after a reboot had already been performed.
Resolved an issue with the “Jump” actions not updating when a selected Jump Client in the Jump Client’s listing updates.
Resolved an issue with Virtual Smart Card drivers not pushing correctly on Windows XP when using a local push.
Resolved an issue with detached Rep Console windows not minimizing once Show My Screen is selected.
Resolved an issue with the Special Actions Run As command sometimes not working.
Resolved an issue with the Drop Down arrow for the month overlapping some of the letters of the month in the Schedule Presentation window.
Resolved an issue with Push and Start to a machine on which the Representative doesn’t have administrator access displaying an error instead of prompting requesting admin credentials for customer client machine.
Resolved an issue with Rep Invite Rep Consoles prompting to uninstall every time the Rep Console is closed.
Resolved an issue with the Rep Console window displaying partly off screen after a fresh install.
Resolved an issue where reps could be redirected to an incorrect site when the Rep Console needed to be updated.
Resolved an issue with the Session Assignment Alert window preventing the Representative from using the rest of the Rep Console.
Resolved an issue with the Canned Message, Canned Scripts, and Special Actions lists not sorting properly.
Resolved an issue with the Status column not showing up in the Dashboard.
Resolved an issue with the Queue and Jump Client panes in the Rep Console not being resizable.
Resolved an issue with changing Whiteboard tools not switching to the correct tool.
Resolved an issue with the Virtual Pointer not disabling if screen sharing is stopped and restarted.
Resolved an issue where “Everyone” was not the default selection for chatting in the Rep Console after it is first run.
Resolved an issue where selecting a large number of files to be transferred was not working.
Resolved an issue with the screen sharing prompt appearing when it shouldn’t on requests sent to mobile devices.
Resolved an issue with the Rep Console Logout Confirmation window not having the correct icons.
Resolved an issue with the menu option that is displayed when an access request already exists being enabled.
Resolved an issue with monitoring another Representative and not being able to interact with the top left portion of the screen.
Resolved an issue sending the Control+Break key combination through screen sharing.
Resolved an issue with Canned Scripts not appearing on the Rep Console if the description was too large.
Resolved an issue with the Actual Size/Scaled To Fit setting in the Rep Console not being preserved when upgrading from any version prior to 13.1.0.
Resolved an issue where Canned Scripts were not properly updating with the customer’s status.
The Customer Client will now ignore requests to cache Automatic Login Credentials while a request is already in progress.
Resolved an issue with Request Automatic Login Credentials sometimes not recording its state properly.
Resolved an issue with an error message sometimes being displayed on Windows 2000 if System Info was requested.
Resolved an issue with cached credentials not remaining after the first reboot.
Resolved an issue with long session start times when the Customer Client was run from a Citrix environment.
Resolved an issue with slow elevation times on Customer Clients running on Windows XP behind an NTLM proxy.
Resolved an issue with Reboot Reconnect if the session was originally started inside of Safe Mode.
Resolved an issue with slow screen sharing performance seen on Matrox G200 series video cards.
Resolved an issue with the Customer Client not returning to its regular size after a Representative has left the Show My Screen session.
Resolved an issue with the Customer Client not attempting HTTP proxies if an invalid HTTPS proxy scheme was encountered.
Removed an unnecessary “What’s This?” button from the Start Scheduled Presentation Confirmation window.
Resolved an issue with an Attendee accepting a Presentation after the Presenter had already ended the Presentation.
Resolved an issue with Right-Click not working properly when an attendee is given control during a flash based presentation.
Resolved an issue with the Attendee Agreement Title not displaying for Flash Presentation clients.
Resolved an issue where sometimes the Flash Presentation would not start after clicking on the Presentation on the Support Portal.
Resolved an issue with Flash Presentation Clients not connecting to sites with Self-Signed Certificates.
Resolved an issue with some Internet Explorer menus not being visible during a Presentation if the Presenter is not sharing new windows.
Resolved an issue with some Jump Clients failing to start.
Resolved an issue where Jump Clients would stay offline after upgrading due to a blank value for the “Maximum number of concurrent Jump Client upgrades”.
Resolved an issue where unpinning a Jump Client while in a session would sometimes fail to remove the installation directory.
Resolved an issue where sometimes Jump Clients would not uninstall properly.
Updated the Virtual Smart Card drivers to v18.104.22.168 in order to resolve some installation issues.
Resolved an issue with the Virtual Smart Card driver not uninstalling correctly on Windows XP.
Resolved an issue with the vPro control icon styling and size.
Resolved an issue with the Shell Jump Limited lists not working properly.
Resolved an issue with the Rep Console sometimes freezing when a prompt is already up and another prompt comes in.
Resolved an issue where the Rep Console could stop accepting input if certain Rep Console windows were available.
Resolved an issue where sometimes the Jump Client on Linux would fail to install to custom folders.
Resolved an issue with the Save button on the Group Policy Edit page acting like the Export button.
Resolved an issue with some session recordings not being downloaded properly.
Resolved an issue with the note for the “Representative Console :: Custom Link” not displaying correctly.
Resolved an issue with the “In Presentation” column being displayed on the Status page.
Resolved an issue where a session would not be transferred to an Embassy Representative if the inviting Representative left the session.
Resolved an issue with the connection splash screen being shown for MSI installations even though the quiet flag, /q, was used.
Items with an asterisk (*) require an Enterprise license
Integration Client (22.214.171.1241) is compatible with12.1.1 and greater versions
Bomgar 13.1.3 release works with the following Bomgar Mobile versions:
iOS™ & Android Customer Clients (version 2.1.0+)
iOS™ & Android Rep Consoles (version 2.2.0+)
NOTE: The above mobile apps require trusted CA-signed certificates on the appliance.